Think you can solve this puzzle? There is already an answer if you look at the replies Kim Zetter received on Twitter, but if you want to try and solve it yourself then don't follow the link to the tweet or it'll spoil the surprise.
With the attention being paid to badBIOS and new research into covert acoustic networks, there are some people getting the impression that their computers can get infected through sound alone. They can't. Sound can be used for communication between already infected computers, but the actual infection still has to use more traditional methods like clicking on links or plugging in tainted flash drives.
Now that's some customer service, right there. I don't know if it's actually just as easy (I tend to think you'd need to try both ways to know that for sure), but robbing banks online certainly is fairly easy, as Brian Krebs has reported on countless times.